Refund policy

Tenure Return & Refund Policy

At Tenure, we are committed to delivering a high-quality Hair Reactivation System that yields real results. We also believe in complete transparency regarding our VIP Rebill Matrix and our refund procedures. Please review our policies below.

90-Day Money-Back Guarantee

We stand behind our formula. We offer a "New Hair in 90 days or full money back" guarantee. Because hair regrowth requires consistent application and time, we ask that you use the Tenure Hair Reactivation System as directed for the full 90-day period before requesting a guarantee-based refund. If you have completed the 90-day protocol and are not satisfied with your results, please contact our support team to initiate your refund.

VIP Rebill Matrix & Cancellations

By enrolling in the VIP Rebill Matrix, you secure our lowest pricing in exchange for an automated recurring subscription. Depending on your selected tier, you are billed on a recurring 28-day cycle:

  • 1 Bottle Tier: Billed $64.99 every 28 days (ships every 28 days).

  • 2 Bottle Tier: Billed $48.50 every 28 days (ships every 56 days).

  • 3 Bottle Tier: Billed $39.99 every 28 days (ships every 84 days).

How to Cancel:

To ensure your cancellation is processed accurately, you must call our support team at +1 (701) 829-5167.

Cancellation Window:

Cancellations are honored when requested at least 3 business days before your next billing date. If you fail to call and cancel at least 3 business days prior to your next scheduled charge, that charge will be processed, and your current shipment will be fulfilled. We cannot refund recurring subscription charges that have already been processed due to late cancellation requests.

Standard Returns (Unopened Products)

If you wish to return a purchase outside of the 90-Day Guarantee, we accept returns of brand-new, unopened, and sealed Tenure products within 30 days of delivery.

  • To initiate a standard return, you must contact support to receive a Return Merchandise Authorization (RMA) number.

  • Returns sent back without prior authorization will not be processed.

  • Customers are responsible for return shipping costs.

  • Once your unopened return is received and inspected at our fulfillment center, a refund (minus original shipping/handling fees) will be issued to your original payment method.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt. We will gladly issue a replacement at no additional cost to you. We may ask for a photograph of the damaged item or packaging to help us improve our shipping processes.

Contact Information

For all questions regarding returns, refunds, or to cancel your VIP membership, please reach out to us:

  • Customer Support Phone: +1 (701) 829-5167

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST